If you encounter an issue that is not listed here, please send an email to firstname.lastname@example.org with the details and we will assist you as soon as possible.
FREQUENTLY ASKED QUESTIONS
I’M EXPERIENCING AN ERROR
Only vehicles 2008 and newer are supported by the OBD device. If your vehicle is older than 2008 and the protocol is not supported, a red LED will illuminate on the device.
When you see this message, this means that your vehicle doesn’t meet the requirements for full functionality: Vehicles 2008 and newer. With limited support, SAVY will correctly log your trips, but you won’t be able to run Health Scans or access the Live Status screen.
If your VIN is not automatically recognized by SAVY, then the app will prompt you to select a vehicle from “My Garage”. If you do not have a vehicle in “My Garage”, you can manually add your vehicle and enter/scan your VIN during the set up.
A red LED light means that the internal computer of the vehicle you are driving is not supported.
Only vehicles 2008 and newer are supported by the OBD device. If your vehicle is older than 2008 and the protocol is not supported, a red LED will illuminate on the device. Some older vehicles may work but most will not. If your vehicle is a 2008 and newer and you are experiencing a red LED, unplug the device, verify that the engine is running and re-plug in the device.
This means that SAVY is powered up correctly but is not connected via Bluetooth to your mobile device.
- Make sure your Bluetooth is on and your app is paired to SAVY. Click here to read the pairing instructions.
- If the issue persists, quit your app, relaunch and see if it re-connects.
- If you are paired via Bluetooth to your vehicle, try disconnecting from your vehicle Bluetooth.
The OBD device is engineered to wake up upon engine start and go to sleep after engine shut down. This feature was custom designed to ensure that the device does not run on the vehicle’s battery with the engine off. If your device is not waking up and displaying a green LED, proceed to the following steps:
- Turn your vehicle off, remove the key and wait for 45 seconds. Unplug the device. Start the engine again, and plug the OBD back in after engine start.
The sleep cycle can take up to 60 seconds to engage after engine shut down. Make sure to allow enough time after engine shut down for SAVY to enter its sleep cycle. If SAVY doesn’t go to sleep after the engine is shut down, please remove it from your vehicle and contact us at email@example.com.
- Make sure you have Bluetooth enabled on your device.
- Check that your vehicle’s engine is on.
- Verify that SAVY has a green or red LED illuminated.
- Quit your app and re-start the app.
- If you are paired via Bluetooth to your vehicle, try disconnecting.
- Quit your app and carefully remove SAVY from your vehicle’s OBD port. Wait a couple of seconds and launch your app. When your app is running, re-connect SAVY to your OBD port.
- Restart your phone.
Trips are synced to the server routinely when your device has an internet connection. There are some instances in which trips can take up to 24 hours to process. Trips that are too short, or those in which no distance was driven, will be ignored by the system. Additionally, multiple short trips that occur within 15 minutes of each other will be merged into one trip. If you are still not seeing any recorded trips please try the following:
- Make sure you have an active internet connection on your mobile device. Go to “My Vehicle Dash” and select “My Trips”. If you have any trips that have not been sent to the server yet, you will see a message letting you know that they are being synced.
- If the trip is too short, or you didn’t drive any distance, it will be ignored.
- Make sure the trip hasn’t been merged with a different trip on the same day because they occurred within 15 minutes of each other.
I NEED GENERAL INFORMATION
SAVY will notify you via your mobile app when an update is required. You can be connected to either Wi-Fi or cellular for the update to occur and the vehicle’s engine must be running during the entire update process.
No, SAVY is designed to go to sleep when the vehicle’s engine is off.
Yes, you can have one account with multiple SAVY plugs in different vehicles.
Yes, however, the trip tracking feature will not differentiate between two different drivers. SAVY will log all trips for that account as if driven by one driver.
I WANT TO KNOW MORE ABOUT TRIP TRACKING
Trip Recording tracks each of your trips and is designed to report and help improve your driving behavior. Please note, Location Services must be enabled on your mobile device for the mapping features to work.
Your app will automatically detect when you are in your vehicle without the need to launch it on every trip – and each of your trips will be logged and displayed separately. We recommend that you occasionally verify that your app is running when starting a new trip.
At the completion of each trip, the details will be displayed with your trip score as well as any specific events that affect your driving score.
After you plug SAVY in and pair to it with your app, it should automatically start recording every time you get in your vehicle and begin a new trip. You do not have to relaunch and reconnect each time you start a new trip unless you have terminated the application.
- If you terminate the app, you must manually launch the app again. Even if you see the app icon in your tray it does not always mean the app is active. If you find that your trips stopped tracking or you suspect that the app has crashed, quit the app and launch it again.
- The system is always being updated to ensure that the app is always running in the background; however, there may be times when you will need to relaunch the app. For example, your mobile device’s operating system can occasionally kill apps due to a lack of available memory. Therefore, it will need to be relaunched.
Each one of your trips is scored based on how efficiently you are driving. To calculate the score, your app evaluates several factors:
- Smart Speed: The app focuses on fuel efficiency and one of the prime factors for fuel efficiency is Smart Speed. Whenever our sensor detects you exceed 70 mph, points will be deducted from your score because speed in excess of 70 mph decreases fuel efficiency dramatically.
- Sharp Braking and Rapid Acceleration: Sharp braking and rapid accelerations affect the efficiency of your vehicle. Your vehicle performs best when you accelerate at a steady rate, and when approaching a stop, you decelerate at a steady rate. Points are deducted for sharp braking and rapid acceleration.
- Idling: A vehicle uses fuel whenever the engine is on, even when it’s not moving. Excessive idle time, like time spent in traffic, will result in point deductions.
- Engine Maintenance: Engine maintenance has an impact on fuel efficiency so if your vehicle has overdue service or maintenance, points will be deducted. Make sure to keep your vehicle maintenance updated in your app.
SAVY determines the estimated amount of fuel you used on each trip based on the average fuel consumption of your vehicle based on it’s make, model and year.
To determine the estimated cost of your trip based on the amount of fuel used, your dealership’s app compares the trip data collected from SAVY to the information provided by the U.S. Energy Information Administration (EIA). This calculates the current average price of gasoline and your trip data to determine your estimated fuel cost. Whenever possible, your app will use your actual location (determined by GPS) to get local fuel prices and display a more accurate cost.
For SAVY users the trips will still be tracked, however, the GPS map feature will not be displayed; only the total mileage driven and the start/stop times of the trip. The next time you connect to SAVY your trips will sync with your phone.